This policy applies in addition to our Privacy Policy and sets out details of our handling of personal information obtained from credit reporting bodies and certain other consumer credit-related personal information described below. This applies in Australia and primarily in connection with our consumer credit products such as credit cards and loans, and in relation to guarantee arrangements for commercial credit. It does not apply to our handling of commercial credit information for purposes unrelated to consumer credit.
The information we collect and hold
The types of credit-related personal information ("credit-related
information") we collect may include:
This information may include information about your arrangements with other credit providers as well as with us.
We keep credit-related information in physical and electronic records, both at our own premises and with the assistance of our service providers.
We collect this information from you, your account activity and from third parties including public sources, our related companies, referrers, brokers, agents, your adviser(s) and our service providers including credit reporting bodies and information service providers.
Purposes for handling that information
We collect, hold, use and disclose credit-related information to
assess and process an application by you for consumer or commercial
credit; manage your credit and related funding arrangements; assess
certain claims including hardship; assess an application by you to
be a guarantor; review your credit on a periodic basis or in
connection with changes (e.g. credit limit); collect overdue
payments; create assessments and ratings of your credit worthiness;
administer and manage our products and services including
monitoring, auditing, and evaluating those products and services;
model and test data; communicate with you; work with our service
providers, credit managers, mortgage insurers, funders (including
those providing securitisation services) and related companies; and
deal with any complaints or enquiries. We may also use and disclose
credit-related information in connection with acquisitions, mergers
or changes in control of our business or assets.
We may from time to time also use credit-related information to inform you of investment opportunities or to provide information about products and services which we expect may be of interest to you. However, we do respect your right to ask us not to do this.
Credit reporting bodies may use credit-related information to maintain information about individuals and provide that information to credit providers for their credit assessments. We may also report to a credit reporting body where an individual fails to meet their payment obligations in relation to consumer credit or commits a serious credit infringement. In some circumstances, subject to legal restrictions, the parties with whom we share credit-related information may operate outside of Australia (this includes locations in the countries listed in the Appendix to our Privacy Policy). Where this occurs, we take steps to protect information against misuse or loss.
How you can access or correct your information
You can contact us as set out below to request access to or
correction of your credit-related information. In normal
circumstances we will give you full access or make the requested
corrections to your information. However, there may be some legal or
administrative reasons to deny these requests. If your request is
denied, we will provide you with the reason why. Where we decide not
to make a requested correction to your credit-related information
and you disagree, you may ask us to make a note of your requested
correction with the information.
Credit reporting bodies
We may exchange credit-related information with the following credit
reporting bodies:
You can contact those credit reporting bodies or visit their websites to see their policies on the management of credit-related information, including details of how to access your credit-related information they hold. From 12 March 2014, you will also have the right to request credit reporting bodies not to:
use your credit-related information to determine your eligibility to receive direct marketing from credit providers; and 20use or disclose your credit-related information, if you have been or are likely to be a victim of fraud.
Contact us
If you have any questions regarding this policy or our handling of
credit-related information, please direct your enquiry to
[email protected]
or contact us by phone on 1300 13 13 16. Please mark
communications to the attention of our Privacy Officer. Where you
contact us seeking resolution of your privacy concerns, we will
respond to let you know who will be handling your matter and when
you can expect a further response. If your concerns are not resolved
to your satisfaction, you may have rights to escalate your complaint
to an external dispute resolution scheme. We can provide further
details of the appropriate scheme for you on request as these may
vary by jurisdiction or product. You may also contact the Office of
the Australian Information Commissioner as follows:
Phone: 1300 363 992
GPO Box 5218
Sydney, NSW, 2001