Our customers are at the centre of everything we do!
We use Net Promoter Score to measure customer feedback, gain insights on where we perform best and where we have potential for improvement.
When we are given feedback, we use it as recognition of our performance, and to identify trends that can lead to a specific process or procedure being reviewed to improve the overall customer experience.
The voice of our customers drives our continuous improvement, ensuring we constantly evolve to meet and exceed expectations.
