Vision

LeasePLUS is committed to ongoing, outstanding performance that embraces leading business practice and innovation necessary for success. We aim to be Australia’s customer service leader in novated car leasing by providing the best leasing solution possible, and by constantly focussing on customer needs and well-being while on the road.

Mission

To achieve this leading customer service position, LeasePLUS makes a daily commitment to working within the following themes:

Innovation: LeasePLUS regularly reviews the performance of its systems, its finance providers, its car suppliers, and its product offering to ensure it remains on the leading edge of novated car leasing.

Customer service: LeasePLUS constantly reinforces its outstanding customer service commitment by creating a culture within the business that keeps its staff focussed on the customer experience.

Professionalism: Every engagement that LeasePLUS has with its key stakeholders, including customers, employers, service providers, and industry colleagues, must be managed professionally in terms of personal demeanour and technical knowledge in the context of supporting the vision, mission, and values of LeasePLUS.

Team work: Every staff member at LeasePLUS is expected to support their colleagues in helping them deliver a customer experience that meets the vision, mission, and values of the organisation.

Values

The daily work of LeasePLUS is underpinned by four strong values that explain the motivation of staff to succeed in this competitive market. These values are:

Quality: To provide meaningful information, to ensure customer satisfaction in each engagement, and to meet the company’s high standards as described.

Respect: To value the individual, to encourage ideas and opinions, and to foster a balanced lifestyle.

Growth: To commit to personal and professional growth in aiming for market leadership, in building working relationships with colleagues and customers, and in setting personal goals.

Courage: To be willing to work with change or be an initiator of positive change in the pursuit of product and service improvement and excellence, even when it involves personal discomfort.